Nine sectors, from ministries to startups to schools. Every project below turned on one thing: a behaviour someone was counting on, and had not tested. Find your situation, and see what changed.
The work shipped. The behaviour didn’t follow.
Tools were live, training was done, usage stayed patchy. The answer was never more training: it was trust, ownership, and five behavioural levers the teams learned to read for themselves.
A diagnostic system the teams now run without outside help.
Patients dropped the app at exactly three weeks, and the roadmap was filling with features. The behaviour lived off-screen, in kitchens. The team reported improved 90-day retention once they designed for the moments that mattered.
Retention up; the kitchen became the site of design.
Everything points at one small moment, and nothing is designed for it.
Vaccination uptake was treated as a policy problem. The decision was actually being made in a half-minute GP conversation, so we gave doctors words that worked without breaking the appointment’s flow.
A one-day sprint the ministries now run themselves.
Climate observations spiked around dramatic weather, then stopped. The fix was one behavioural shift: from “capture something new” to “share what you already have.”
Leaders committing to work that only pays off if behaviour holds.
Built on the Trust Triangle (stakes, state, repair), so trust became a condition to design for rather than a hope to carry into the rollout.
With Pano AI: the meetings where someone stayed quiet, the one-to-ones where leaders jumped to solutions, the hiring calls where empathy was praised but absent.
“Actions we could use straight away.” Pano AI
Teams who need the capability in-house, not on a retainer.
An innovation and leadership curriculum taught through live business cases, with a behavioural assessment built to survive a busy Monday lesson: fuzzy words turned into observable behaviours, evidence rules a teacher can hold in one hand.
A capability programme scoped with the programme lead and landed with live review sessions and roundtables.
A team learning to work with behaviour directly: in projects, in client conversations, in the messy middle where design decisions get made.
A system trainers run themselves: balanced content design, behaviour cards for the group dynamics that derail sessions, a transfer loop that pushes attention beyond the room.
The six-week intensive, BehaviourKit as the core toolkit, and a facilitator playbook that kept the standard. Learners from Nike, IKEA and Netflix.
93% applying the tools within 30 days.
“Genuinely blew us away. Full of ‘why didn’t we think of that?’ moments.”
“Finally, behavioural science we can actually use. Clear tools, a simple process, and no design background required.”
“Lauren’s command of behaviour is second to none.”
“Some of the best training we’ve had as a team.”
“It cut through the hesitation and gave us actions we could use straight away.”
“The whole team is now putting the user first. Something we’ve struggled with.”
“Transformative doesn’t even cover it.”
Adopting, deciding or launching? The bet gets judged in a Session. Book a Behavioural Fit Session
Delivering, and the moment won’t land? Explore BehaviourKit
Want the judgement to stay in your team? Talk about team capability